How to Get Compensation From Wizz Air?

If your flight is delayed, cancelled, or overbooked, you can get compensation from Wizz Air. The only rule – it must be the airline’s fault.

You can get compensation if:

• Your flight is delayed for 3+ hours
• Your flight is cancelled less than 2 weeks before departure
• You are denied boarding because the airline has sold too many tickets

Have you ever experienced a flight delay or flight cancellation? Have you ever been denied boarding? If the answer is yes, you could be entitled to compensation. To receive compensation, you have to to make a compensation claim.

You can do it online.

Necessary documents:

• Boarding pass or booking confirmation e-mail
• Passport or ID

Claim processing time: 2 – 3 months

It can take longer if there are a lot of requests.

Wizz Air Baggage Compensation

If your baggage is delayed, lost or damaged, you can get baggage compensation. According to the Montreal Convention, you can receive up to 1,300 euro.

To make a claim, go to the Baggage Service Office. You can find it at the airport, next to the baggage carousels. They will tell you what to do next.

For more information about baggage compensation, read this article.

In What Situations Can You Get Wizz Air Compensation?

Three most popular situations when you can get Wizz Air compensation are: long flight delays, last-minute flight cancellations and denied boarding (you are denied boarding because too many tickets have been sold).

1. Long flight delay. You can get compensation if the delay is more than three hours. If you have arrived to destination three or more hours later, don’t forget to file a compensation claim – you can receive up to 600 euro.
2. Last-minute flight cancellations. Is your flight cancelled less than 14 days (2 weeks) before the day of departure? If the answer is yes, you can get flight cancellation compensation.
3. Denied boarding. If the airline has sold too many tickets, and you are denied boarding, you can get compensation. In this situation, the rules are the same like with flight delays and flight cancellations – you can receive up to 600 euro.

You have to file a compensation claim.

Time limit: up to 6 years (depending on the country of departure)

What Documents Are Necessary to Submit Wizz Air Compensation Claim?

To submit Wizz Air compensation claim, only two documents are necessary – your passport or ID and your boarding pass or booking confirmation e-mail.

You will also need to provide basic information about your flight:

• Booking reference number
• Date of your cancelled or delayed Wizz Air flight
• Flight number
• Airline name

You can find all this information in your boarding pass. If you don’t have a boarding pass, see the booking confirmation e-mail you received from Wizz Air or travel agent.

Compensation or Full Refund?

The most important thing to know – this is not the same.

If Wizz Air cancels your flight, you have to choose – a new flight for free or full refund. You can choose any of these two options. If you choose a full refund, and the flight cancellation is due to the airline’s fault, you are still entitled to Wizz Air flight cancellation compensation.

The same rules apply if you choose a new flight. If the flight cancellation is the airline’s fault, you are still entitled to flight cancellation compensation (in addition to the new flight).

You could also be entitled to full refund (to your bank account), if you are denied boarding due to the fact that the airline has sold too many tickets.

Wizz Air refund amount: the same amount what you paid for ticket

Wizz Air compensation amount: up to 600 euro per person (the longer your flight, the more you can get)

Extraordinary Circumstances

Flight delays and cancellations can happen because of a lot of different reasons.

Sometimes, these problems happen because of absolutely unexpected situations. For example, extreme weather conditions, air traffic restrictions, political instability, security risks, airport staff strikes, and more. In short, it’s something that airlines can’t control. Legally it’s known as “extraordinary circumstances”.

If your flight is cancelled or delayed because of “extraordinary circumstances”, you can’t get compensation. However, you still have a right to certain services from the airline – it’s airline’s responsibility to take care of its passengers.

• Free new flight to your destination (if necessary)
• Free food and drink (if you have to wait at the airport)
• Free hotel room (if you have to wait at night)

Wizz Air will take care of you. Please get in touch with Wizz Air staff at the airport.

Wizz Air and Ryanair Connecting Flight?

Wizz Air and Ryanair aren’t partner airlines.

Wizz Air and Ryanair are two of the most popular budget airlines in Europe. Many travelers choose to fly with these airlines. However, what are the rules if you have a connection which includes a flight with Wizz Air and a flight with Ryanair? What if the first flight is delayed for several hours or cancelled?

What happens if you miss the second flight because of that?

Can you get compensation if it isn’t your fault?

The answer is yes, you can get compensation. But it applies only to the flight that is delayed or cancelled. You can’t get compensation for the flight that you miss. You also can’t get a new flight for free (for missed flight).

Wizz Air Compensation: FAQ