Can you get Wizz Air flight delay compensation?
Yes – if your flight is delayed, you may be eligible for flight compensation. If the flight delay is 3 hours or more, you could be entitled to compensation of up to 600 euro. As long as the delay is due to the airline’s fault. The exact amount of Wizz Air compensation depends on the distance of your flight – you can get more for long-distance flights.
Continue reading to learn more about flight delay compensation.
Am I Entitled to Flight Compensation?
The answer is yes, if:
- Your Wizz Air flight is delayed for 3+ hours;
- It’s due to the fault of Wizz Air (not bad weather, security issues at the airport, pandemic, or other unexpected events);
- Your flight is to or from Europe.
All European airlines, including low-cost airlines, have to comply with the rules outlined in Regulation (EC) No 261/2004.
This regulation protects the rights of air passengers. According to this regulation, you can get Wizz Air flight delay compensation if your flight meets specific conditions.
How Much Can You Claim?
You can claim up to 600 euro per passenger. In Europe, airline compensation amounts are regulated by the Regulation EC 261/2004. If your flight is delayed, cancelled or overbooked, you can receive up to 600 euro.
Wizz Air compensation amounts are as follows:
| Your Wizz Air flight | Flight distance | Compensation amount |
|---|---|---|
| Short-distance flight | Up to 1,500 km | €250.00 |
| Medium-distance flight | 1,500 – 3,500 km | €400.00 |
| Long-distance flight | More than 3,500 km | €600.00 |
How much is Wizz Air flight delay compensation?
As mentioned earlier, the amount depends on the distance of your flight. You can receive up to 600 euro per passenger.
Keep in mind that the compensation amount is fixed – it is not affected by the ticket cost.
There’s one exception. When the flight distance is more than 3,500 kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled to 50% of the compensation (you can get 300 euro, not 600 euro).
How to Claim Wizz Air Flight Delay Compensation?
There are two options to choose from.
- First option – contact Wizz Air customer support. Send a message or email. Explain the problem and request flight delay compensation Wizz Air owes you. The more information you have, the better. You have to prove that you have a right to compensation. The process can take several months.
- Second option – contact air passenger rights experts. This is the easiest option. If you choose this option, everything is done by professionals on your behalf. Mostly all you have to do is fill in one form. Our partners can do that on your behalf – use the links on this website to start the process.
You can choose – Wizz Air vouchers or bank transfer.
Necessary documents:
- Boarding pass or booking confirmation email
- Passport or ID
Claim processing time: 2 – 3 months
It can take longer if there are a lot of requests.
Extraordinary Circumstances
You are not eligible for compensation if your flight is delayed due to extraordinary circumstances.
These are things beyond the airline’s control.
Here are some examples: extreme weather conditions, natural disasters, security problems or employee strikes (not related to airline).
It is important to know that airlines sometimes provide false information.
Airlines may say that delay is due to extraordinary circumstances, even if it isn’t. In such situations, you have the right to request proof.
Are Technical Problems Extraordinary Circumstances?
No, technical problems are not extraordinary circumstances.
If your flight is delayed due to technical problems, you have the right to compensation. The only exception is hidden manufacturing defects.
Some airlines say that technical problems are extraordinary circumstances. Remember that it’s not true.
What to Do If Your Flight Is Delayed?
If you are at the airport, here is your plan:
- Go to Wizz Air customer service counter.
- Ask Wizz Air staff what to do.
- Ask Wizz Air staff when check-in starts?
- If there are no changes with check-in time, check in and go to your gate. If check-in is delayed, please wait – don’t go through airport security.
When your flight is delayed for 3 or more hours, you have a right to certain services for free (right to assistance).
Free Food, Free Hotel Room
What can you get?
If you have to wait 3 hours – a free meal.
If you have to wait at night – a free hotel room, free transfer to the hotel, free transfer to the airport.
All passengers have a right to assistance. In this situation, it doesn’t matter what happened with the flight. If you have to wait, and it isn’t your fault, you have a right to these services.
Wizz Air Flight Delay Compensation: FAQ
How to Calculate Flight Delay Time?
To calculate flight delay time, you have to look at two numbers. First number is the actual time of arrival, second – planned time of arrival. This applies to all flights.
Actual time of arrival is when the airplane doors are opened at the destination. If the doors are opened 3 or more hours after the planned time of arrival, you may be eligible for Wizz Air delayed flight compensation.
How Long Does It Take to Get Compensation?
It takes around 3 months to get compensation.
It takes more time, if the situation is more difficult.
Some situations are very simple, others – difficult. In some situations it’s necessary to involve government agency (NEB – English) or court. If it’s necessary to go to court, it takes at least 4-6 months. As you can see, it can take a lot of time. This is the reason why many people choose to work with air passenger rights professionals.
Can I Claim Compensation for Old Flights?
Yes, you can claim compensation for old flights. The exact time limit depends on the country’s laws. In most countries, the limit is two or three years, in some – up to six years.
You have to look at the laws of the departure country.
Here are some examples:
- Austria: 3 years
- Belgium: 1 year
- Bulgaria: 5 years
- Croatia: 2 years
- Cyprus: 6 years
- Czech Republic: 3 years
- Denmark: 3 years
- Estonia: 3 years
- Finland: 3 years
- Germany: 3 years
- Greece: 5 years
- Iceland: 2 years
- Ireland: 6 years
- Latvia: 6 months
- Netherlands: 2 years
- Norway: 3 years
- Portugal: 3 years
- Scotland: 5 years
- Spain: 5 years
- Switzerland: 2 years
- Sweden: 3 years
- UK (except Scotland): 6 years
Make sure not to miss the deadline! If you miss the deadline, it will no longer be possible to make a claim – you will not get compensation.
Can I Claim Compensation on Behalf of Another Person?
Yes, you can claim Wizz Air flight delay compensation on behalf of someone else.
If they give you a permission to do it.
You will need a copy of passport, and boarding pass or booking confirmation email.
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