Can you get Wizz Air flight cancellation compensation?

Yes, you may be eligible for compensation if your flight is cancelled. If a flight is cancelled up to 2 weeks before the departure date, and it’s due to the airline’s fault, you could be entitled to compensation of up to €600. The exact amount of Wizz Air compensation depends on the distance of your flight. The longer the flight, the higher the compensation.

Continue reading to learn more about flight cancellation compensation.

Am I Entitled to Flight Compensation?

Yes, you can get Wizz Air flight cancellation compensation if:

• Your Wizz Air flight is cancelled 0-14 days before the departure date;
• Your flight is cancelled due to the fault of Wizz Air;
• Your flight is to or from Europe.

All European airlines, including low-cost airlines, have to follow these rules. To learn more read the Regulation (EC) No 261/2004, a legislation created to protect air passengers.

What is not the airline’s fault? Bad weather, pandemics, security issues at the airport, other unexpected events.

How much is flight cancellation compensation? 

The amount varies based on the distance of your flight. As previously mentioned, you can receive up to 600 euros per passenger. Most people receive 250, 400 or 600 euro. It’s important to note that the compensation amount is not influenced by the ticket cost.

However, there is one exception. If the flight distance is more than 3,500 kilometres and you arrive at your destination 3 to 4 hours later than planned, you can get 300 not 600 euro (50% of the compensation).

How to Claim Wizz Air Flight Cancellation Compensation?

You have two options.

You can choose any of these options to make a compensation claim.

1. First option – contact Wizz Air customer support online. Send a message or email. Explain the problem and request compensation. The more information you have, the better – you will get compensation faster. Please note that this process can take several months.
2. Second option – contact experts/lawyers. This is the fastest option. All you need to do is submit a complaint once. All other things are done by the experts. Our partners offer such services. Click a button below to start the process.

You can choose – Wizz Air vouchers or bank transfer.

Necessary documents:

• Boarding pass or booking confirmation email
• Passport or ID

Compensation claim processing time: 2 – 3 months

It can take longer if there are a lot of requests.

Compensation or Full Refund to Bank Account?

The most important thing to know – this is not the same.

If Wizz Air cancels a flight, you have to choose – a new flight for free or full refund. You can choose any of these two options. If you choose a full refund, and the flight cancellation is the airline’s fault, you are still entitled to Wizz Air flight cancellation compensation.

The same rules apply if you choose a new flight. If the cancellation is the airline’s fault, you are still entitled to flight cancellation compensation.

You could also be entitled to full refund to your bank account, if you are denied boarding due to the fact that airline has sold too many tickets.

Wizz Air refund amount: the same amount what you paid for ticket

Wizz Air compensation amount: up to 600 euro per person (the longer your flight, the more you can get)

Extraordinary Circumstances

You will not get compensation if your flight is cancelled due to extraordinary circumstances. These are things beyond the control of the airline. 

Here are some examples: extreme weather conditions, natural disasters, security issues, or employee strikes unrelated to the airline.

It is important to know that airlines sometimes provide false information. Airlines may say that your flight is cancelled due to extraordinary circumstances, even if that is not true. In such situations, you have the right to request evidence.

Are Technical Problems Considered Extraordinary Circumstances?

No, technical problems are not considered extraordinary circumstances.

If your flight is cancelled because of technical issues, you are entitled to compensation. Hidden manufacturing defects are not the airline’s fault. All other technical problems are considered the airline’s fault. Remember about this small but important difference.

What to Do If Your Flight Is Cancelled?

If you are at the airport, here is your plan:

1. Go to the Wizz Air customer service counter.
2. Consult with the Wizz Air. Ask what to do next.
3. In most situations, Wizz Air will give you a new flight for free. It can be a flight with Wizz Air or another airline. If you don’t wish to take this new flight, you can request a refund to your bank account.
4. If the new flight is on the next day, you will get a free hotel room.
5. Submit a compensation claim.

Additionally, you have a right to assistance (more on this below).

Free Food, Free Hotel Room

What can you get?

It depends on your situation:

• 3 hour delay – a free meal
• Overnight delay – a free hotel room, free transfer to the hotel, free transfer to the airport.

All passengers have a right to assistance. You have a right to assistance even if your flight is cancelled due to extraordinary circumstances (bad weather, air traffic control strikes, security problems, etc.).

If You Are at Home or Hotel

If you are at home, here is your plan:

1. Contact Wizz Air.
2. Make a decision – accept flight changes or request a refund. In most situations, Wizz Air will give you a new flight for free. It can be a flight with Wizz Air or another airline. If you don’t wish to take this new flight, you can request a refund to your bank account.
3. Submit a compensation claim.

Wizz Air Flight Cancellation Compensation: FAQ

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