Let’s talk about Wizz Air baggage compensation rules.

Wizz Air compensation for baggage delay, loss and damage.

Because, yes – if your baggage is delayed, lost or damaged, you can get compensation. There is an international law called Montreal Convention, which protects all air passengers around the world. This law applies to most flights of most airlines around the world, including charter airlines and low-cost airlines.

You can receive up to 1,300 euro from your airline.

Wizz Air Compensation For Baggage Delay

Your checked baggage is delayed (baggage is missing).

Here is what you need to do:

1. Go to Baggage Service Office. It’s at the airport. You can find the baggage office in arrivals zone at the airport.
2. Register a missing baggage complaint. To do this you will need a passport and a boarding pass. 
3. Wait for an answer from baggage office. In most situations it takes around 24-48 hours. It can also take longer. Baggage is considered lost if it isn’t found within 21 days/3 weeks.

Note this – If your bag is delayed, you have a right to buy essential things, and then file a claim for reimbursement. Please remember, that this applies only to essentials. Some people call it “Wizz Air delayed baggage compensation”.

You can get: reimbursement of expenses

Wizz Air Lost Baggage Compensation

Is your checked baggage missing?

You have arrived to your destination, but your baggage is not there. At first, baggage is considered delayed. That’s why you have to do the same things as when baggage is delayed:

1. Go to Baggage Service Office. There is a baggage office in every airport, usually in the arrivals zone.
2. Register a lost baggage complaint. You have to let the airline know that your baggage is lost. To register a complaint you will need a passport and a boarding pass. 
3. Wait for an answer from baggage office. In most situations you will get an answer in 24-48 hours. If the airport is very busy, it can take more time. The important thing – baggage is considered lost if it isn’t found within 21 days or 3 weeks.

Only after 3 weeks baggage is considered lost. Only after 3 weeks you can claim Wizz Air lost baggage compensation.

You can get: reimbursement of expenses and compensation

Compensation amount: up to 1,300 euro per 1 piece of luggage

Wizz Air Damaged Baggage Compensation

There are two types of baggage damage.

First type –  scratches and tiny dents. Wizz Air isn’t responsible for this type of baggage damage. Unfortunately, but things like this can happen with all airlines. This can happen everywhere, not only at the airport.

Second type – broken handles, broken wheels, cracks, holes in the bag, etc. This is much more serious. This is airline’s responsibility. If something like this happen with your luggage, there are two possible scenarios:

1. Wizz Air fixes the damage. If the luggage can be fixed, the airline will fix it.
2. Wizz Air pays baggage compensation. If the damage is very serious, the airline will pay compensation.

Conditions (all situations): you have to register a complaint at the airport

You can get: compensation

Compensation amount: up to 1,300 euro per 1 piece of luggage

What to Do If Your Luggage Is Lost?

In short, you have to register your lost luggage, and then – wait for the airport staff to find your luggage.

Here’s what to do if your luggage gets lost (step by step):

1. Go to the Baggage Service Office. Every airport has a Baggage Service Office, typically located in the arrivals zone. This should be your first stop when you realise that your suitcase has not arrived.
2. File a lost baggage claim. It’s essential to let the airline know as soon as possible that your baggage is missing. To register a complaint, you will need your passport and boarding pass. After you do it, airport staff will give you a reference number.
3. Wait for an answer. In most situations it takes up to 48 hours.

The procedure is more or less the same with all airlines.

Wizz Air Compensation For Baggage: FAQ

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