Wizz Air compensation for denied boarding.
Can you get compensation from Wizz Air if you are denied boarding due to the fact that airline has sold too many tickets?
Sometimes airlines sell too many tickets. If you are denied boarding because of that, you can get compensation. Because it’s considered the airline’s fault. You can receive up to 600 euro. The exact amount of Wizz Air compensation depends on the distance of your flight – you can get more for long flights.
Continue reading to learn more about denied boarding compensation.
Wizz Air Denied Boarding and European Regulations
There are two types of denied boarding: voluntary and involuntary.
Before we continue, let’s discuss the difference.
- Voluntary denied boarding is when you give up your seat. Remember this, if you give up your seat, you can’t get compensation.
- Involuntary denied boarding is when you are denied boarding against your will. If this happens, you have a right to compensation.
In both situations you have a right to certain services for free (more on this below).
How Much Can You Claim?
You can claim up to 600 euro per passenger. In Europe, airline compensation amounts are regulated by the Regulation EC 261/2004. If your flight is delayed, cancelled or overbooked, you can receive up to 600 euro.
Wizz Air compensation amounts are as follows:
| Your Wizz Air flight | Flight distance | Compensation amount |
|---|---|---|
| Short-distance flight | Up to 1,500 km | €250.00 |
| Medium-distance flight | 1,500 – 3,500 km | €400.00 |
| Long-distance flight | More than 3,500 km | €600.00 |
How much is denied boarding compensation?
The exact amount depends on the distance of your flight. You can receive up to 600 euro per passenger.
Most people receive 250, 400 or 600 euro. It’s important to note that the compensation amount is not influenced by the ticket cost.
There’s one exception. When the flight distance is more than 3,500 kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled to 50% of the compensation (you can get 300 euro, not 600 euro).
How to Claim Wizz Air Denied Boarding Compensation?
You have two options to choose from:
- First option – Contact Wizz Air customer support. Send an email and request compensation. If you have, include a proof of denied boarding (it’s important!). It can take several months until you receive compensation to your bank account.
- Second option – Contact air passenger rights experts. This is the simplest option. Our partners can assist you with this process – simply use the links on our website to get the process started. Everything will be done by professionals.
You can choose – Wizz Air vouchers or a bank transfer.
Necessary documents:
- Boarding pass or booking confirmation email
- Passport or ID
Compensation claim processing time: 2 – 3 months
It can take longer if there are a lot of requests.
What Happens if You Are Denied Boarding Involuntarily?
If you are denied boarding, you have a right to compensation, new flight and certain services at the airport for free.
- You have a right to choose between a new flight or a full refund to your bank account.
- If your new flight is after 3 or more hours, Wizz Air is obligated to provide you with assistance at the airport.
- You are also entitled to compensation of up to 600 euro.
Free Food, Free Hotel Room
What can you get?
If your new flight is after 3 hours or more, you are entitled to a free meal. If your new flight is only on the next day, you are entitled to a free hotel room, free transfer to the hotel, and a free transfer to the airport.
Denied Boarding. Can You Get a Money Refund?
If you don’t want to change flights, you can request a refund. The rules are the same when you are denied boarding, and if your flight is cancelled.
If you choose a refund, you are still entitled to Wizz Air denied boarding compensation.
Wizz Air refund amount: the same amount what you paid for ticket
Wizz Air Denied Boarding Compensation: FAQ
What Is “Flight Overbooking”?
“Flight overbooking” is when an airline sells too many tickets. It’s a common practice in the airline industry. Why is it happening? Because almost always there are people who decide not to fly, even though they have a flight ticket. Airlines know this, and they use this to earn more money.
Sometimes, however, everyone comes to their flight, and someone has to be denied boarding.
I Am Not Allowed to Board the Airplane. In What Situations Can I Get Compensation?
You can get denied boarding compensation only if you are denied boarding involuntarily and due to overbooking.
You can’t get Wizz Air denied boarding compensation if:
- You voluntarily give up your seat and agree to fly on a different flight.
- There are problems with your visa.
- There are problems with your passport.
- You have arrived at the airport too late.
The reason must be the airline’s fault.
How Long Does It Take to Get Compensation?
Typically, it takes about three months to obtain compensation.
However, for more complicated cases, the duration may be longer. Some situations are simple, while others are complex.
There are situations where it’s necessary to get help from a government agency or court. If a court proceeding is required, the process takes a minimum of 4-6 months. As you can see, it can be a very time-consuming process. That’s why so many people choose to collaborate with professionals.
Can I Claim Compensation for Old Flights?
Yes! You can claim compensation for old flights.
The specific time limit varies depending on the laws of each country. In most countries in Europe, the limit is typically two to three years, in some – up to six years.
What applies in your situation?
See the laws of the departure country.
Here are some examples:
- Austria: 3 years
- Belgium: 1 year
- Bulgaria: 5 years
- Croatia: 2 years
- Cyprus: 6 years
- Czech Republic: 3 years
- Denmark: 3 years
- Estonia: 3 years
- Finland: 3 years
- Germany: 3 years
- Greece: 5 years
- Iceland: 2 years
- Ireland: 6 years
- Latvia: 6 months
- Netherlands: 2 years
- Norway: 3 years
- Portugal: 3 years
- Scotland: 5 years
- Spain: 5 years
- Switzerland: 2 years
- Sweden: 3 years
- UK (except Scotland): 6 years
Do not to miss the deadline! If you miss the deadline, it will no longer be possible to make a claim – you will not get compensation.
Can I Claim Compensation on Behalf of Another Person?
Yes, it is possible claim compensation on behalf of another person. If this person has given you a permission to do so.
To start the process, you will need a copy of this person’s passport, as well as either a boarding pass or a flight booking confirmation email.
I Was Denied Boarding Due to Problems With My Passport. Can I Get Wizz Air Denied Boarding Compensation?
Unfortunately, if you are denied boarding due to passport or visa problems, you can’t get compensation from Wizz Air.
Why? Because it’s not the airline’s fault.
If you have booked multiple flights with Wizz Air, please remember that a visa may be required for your trip. Wizz Air does not provide connecting flights, so it’s important to consider potential difficulties if your transit country requires a visa.
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